Client Success Manager
Join our team and help businesses achieve their growth goals
💼 About GoGlow Media
GoGlow Media is a digital marketing agency dedicated to helping businesses grow
and succeed. We craft tailored strategies and deliver results-driven campaigns. As a
Customer
Success Manager (CSM), you'll play a vital role in building strong client relationships and
ensuring their success.
📝 Position Overview
As the Customer Success Manager (CSM), you will be the main point of contact for clients,
guiding them through their marketing journey and ensuring client satisfaction, retention,
and growth by aligning services with their goals.
📋 Key Responsibilities
🤝
Serve as the primary liaison between clients and
internal teams, ensuring clear communication and alignment.
🚀
Onboard new clients and clearly explain our processes
and offerings to set them up for success.
📊
Monitor campaign performance and provide actionable
insights to drive results.
🛠
Address client concerns proactively and offer tailored
solutions to challenges.
📅
Collaborate with internal teams for timely execution
of deliverables.
💡
Identify upsell opportunities and present solutions
that align with client needs.
🖥
Utilize tools like GoHighLevel, Facebook Ads Manager,
and ClickUp for client management.
✅ Requirements
📚 Experience
- 2+ years in Customer Success, Account Management, or client-facing roles
- Preferably in digital marketing or agency environment
🎓 Education
- Bachelor's degree in Business, Marketing, or Communications
- Preferred but not mandatory
💻 Technical Skills
- CRM experience (GoHighLevel preferred)
- Familiarity with GSuite tools
- Knowledge of Freshdesk for support
- Proficiency in Slack communication
- Experience with Facebook Ads Manager
- Familiarity with ClickUp for projects
🎯 Core Competencies
- Strong verbal and written communication
- Data-driven mindset with analytics ability
- Highly organized and skilled at multitasking
- Collaborative mindset for cross-team work
🌟 Skills and Traits
Strong relationship-building skills
Proactive problem solver
Exceptional time management
Collaborative team player
🎁 Benefits
💵
Competitive salary with growth opportunities
🏡
Flexible remote working environment
🤝
Supportive and collaborative team culture
🌍
Make a real impact in a growing company
🚀 Ready to join our team?
Help businesses thrive while growing your career
APPLY NOW